When you need help on MatchHalf, you should not have to wait for an email. That is why we use QwryAI — an AI support chatbot — on the website. It is the live chat you see while you browse, sign in, or manage your profile.
QwryAI is trained on MatchHalf help topics. It answers the questions people ask most, at any hour, and it passes the conversation to a person when the issue needs a human decision.
What QwryAI is
QwryAI is an AI customer-support assistant. It reads your question in plain language, finds the matching answer in our knowledge, and replies in the same chat. It is not a dating bot and it does not suggest matches. Its job is support: accounts, verification, billing, safety, and how the product works.
If the question is unusual, sensitive, or needs an account change we will not automate, QwryAI escalates to the MatchHalf team and keeps the conversation history so you do not have to repeat yourself.
Where you will find it
The chatbot is available on MatchHalf in the browser. Open the chat button on any page — including Contact, account settings, and the public site — and type what you need. Live chat is offered around the clock. You can still email [email protected] when you prefer a written record or want to attach documents.
How it helps members
Most support questions are practical. You want to know why verification is pending, how to reset a password, what a plan includes, or how to report a profile. QwryAI is built for those moments.
Account and login: sign-in problems, password resets, and Telegram or WhatsApp signup.
Verification: email, phone, and photo checks, and what to do if a review is taking time.
Membership: Free, Silver, Gold, and Platinum — what each plan unlocks.
Privacy and safety: blocking, reporting, and how we handle a complaint.
Matching and messages: how connections work and where to find recommendations.
You get a first answer in the chat, usually in minutes, instead of waiting for the next business day.
How it improves customer service
A small support team cannot sit in every timezone. QwryAI covers the first reply so people are not left staring at an empty inbox at night or on a weekend.
That has three effects we care about:
Faster answers. Common questions are resolved in the chat. Our contact page targets a first response in minutes, not hours.
Better handoffs. When a person needs to step in — billing exceptions, safety reports, account restrictions — they see what you already asked. You do not start from zero.
Clearer help over time. Repeated questions show us which articles are missing or outdated, so we can fix the docs instead of answering the same thing by hand.
Our team still handles anything that needs judgement: safety, identity, payments, and partnerships. The chatbot does not replace that work. It removes the wait for everything else.
What QwryAI will not do
We keep a hard line. The assistant will not change your password for you, publish your profile, approve a verification, or speak to another member on your behalf. It will not ask for your password or one-time codes. If a message ever asks for those, close the chat and email support.
When to use chat, and when to email
Use the QwryAI chat for quick how-to questions and status checks. Use email when you need to send documents, discuss a partnership, or keep a longer written trail. For urgent safety issues, start in chat and say so clearly — the conversation can be escalated.
Support should feel like the rest of MatchHalf: calm, private, and useful. QwryAI is there so help is available when you need it, not only when an inbox is open.
